TVMounty Privacy Policy
Effective date: September 3, 2025
At TVMounty, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
- Booking details: full name, phone number, email address, service address (for technician dispatch), preferred date and time, selected services.
- Technical data: IP address, browser type, device info, referral source, and cookie identifiers (for analytics and site performance).
2. How We Use Your Information
- Confirm and manage your booking and account.
- Communicate with you regarding your appointment (confirmation, reminders, updates, completion/feedback).
- Dispatch a technician to the correct location and manage service delivery.
- Improve our website, customer experience, and internal processes (including analytics and service quality).
We do not use your personal data for unsolicited marketing or advertising.
3. SMS Notifications (A2P 10DLC)
Customers may choose to receive SMS updates about their order by checking the consent box on the booking page at https://tvmounty.com/order/. By opting in, you explicitly agree to receive text messages related to your appointment, including order confirmation, technician assignment, reminders, and completion/feedback.
- Message frequency: up to 3 messages per order.
- Rates: message & data rates may apply.
- Opt-out: reply STOP to stop messages at any time.
- Help: reply HELP for assistance or contact admin@tvmounty.com.
- No purchase condition: consent to receive SMS is not a condition of purchase.
- Use of numbers: phone numbers are used exclusively for service-related communication and are not sold.
4. Legal Bases and Data Sharing
We process your data to perform the service you requested and for our legitimate interests in operating and improving our services. We do not sell or rent your personal data. We share data only:
- With assigned technicians to fulfill your booking.
- With trusted service providers (e.g., hosting, analytics, SMS delivery) under confidentiality and data-processing agreements.
- When required by law (e.g., court orders, legal investigations).
5. Data Security
We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
6. Cookies and Analytics
We use cookies and similar technologies to operate the site and understand usage. You can manage cookie preferences in your browser settings. Some features may not function without certain cookies.
7. Your Rights
Subject to applicable law, you may request to:
- Access the personal data we hold about you.
- Correct incomplete or inaccurate data.
- Delete your data (when no longer required by law or legitimate interest).
- Withdraw SMS consent by replying STOP (this does not affect prior processing).
To exercise your rights, contact us at admin@tvmounty.com.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
9. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent logs (opt-in/opt-out timestamps, phone number, consent text, IP or source) may be retained to demonstrate compliance.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at https://tvmounty.com/policy/, with the effective date at the top.